Return Policy

All defined terms used below shall have the meanings and details set forth in our Terms of Use.

Returns

To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original unopened and sealed packaging. Our return policy does not apply to the following goods: [discounted or sale items]. These items are not eligible for return, refund or exchange. By using this site, the visitor, consumer, viewer, purchaser agree to the Terms listed in this document. Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery. To initiate a return, please the Support button at ionexx.com . We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us at 620 E Pecan Blvd #5733, McAllen, TX, 78501. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances. If a refund is decided, an automatic restocking fee of up to 20% of purchase price is assessed, and deducted from the refunded amount. We reserve the right to refuse the return, exchange or refund, or to impose different or additional conditions.